PixReel by TFP Labs

Delete your PixReel account or request deletion of specific data

This page explains how users of PixReel can request deletion of an account and its associated data, or ask us to delete only specific stored data without deleting the full account.

Request path

In-app via Profile > Settings > Feedback, or by email.

Response timeline

We respond within 30 days and target deletion within 30 days after verification.

Support

support@pixreel.io

How to request deletion

Option 1
Request deletion inside the app
Open PixReel, go to Profile > Settings > Feedback, and send a message with one of the request phrases shown on this page.
Option 2
Request deletion by email
Email support@pixreel.io with the subject line "PixReel data deletion request".
Verification
Include enough detail for us to locate your anonymous account
Because PixReel creates anonymous accounts, include your device platform, the app version shown in Settings, and either your approximate last usage date or a short description of recent generated content. Sending the request through the in-app Feedback screen is the fastest option because it includes useful support metadata.

Request phrases you can copy

Delete my account and associated data

Use this if you want your PixReel account, uploads, generated content, and related stored account data removed.

Delete my account and associated data

Delete specific data only

Use this if you want some data removed without deleting the whole account, such as selected uploads, generated outputs, or support messages.

Delete specific data only

What we delete

Anonymous PixReel account data associated with your device or account session
Uploaded photos and images stored with your account
Generated videos, generated images, and generation history stored with your account
Feedback or support messages tied to your account where deletion is legally permitted

What we may retain

Purchase, billing, tax, and accounting records that we are legally required to retain
Minimal security and abuse-prevention records needed to protect the service and enforce our terms
Aggregated or anonymized analytics that no longer identify you

Timeline

We respond to deletion requests within 30 days.

Once we verify the request and identify the relevant account or stored content, we aim to delete the requested data within 30 days, unless a longer retention period is required by law.

Aggregated or anonymized analytics may be retained for product improvement because they no longer identify an individual user.

Need help?

If you have questions about what data is associated with your account before making a deletion request, contact us and mention PixReel in the message.

Email support